FAQ: Shipping and Transportation What is your refund/exchange policy? If you are not satisfied with our products or services for any reason, please let us know, we love your feedback, and it helps us to improve. Whenever you have a good reason to request a refund or replacement, we will resolve it. Do you offer subscriptions? Not yet! We're working on it for 2023! Check back then... Where is my nearest distributor? Because we use distributors, it's hard to know exactly where all the retailers are! Our chocolate is shipped all over the world. If it's outside your area, ask them to contact us. If you write to us, we will do our best to find out for you. I am in a different country than the shipping address, and my PayPal / Card does not work. Please contact us, and we can issue you an invoice and accept card payment from a link. How long does it take for my chocolate to arrive if I order online? We usually process orders within 3-5 business days. Sometimes we receive a much higher volume of orders than we anticipate and orders can take up to a week to process. We appreciate your patience and do our best to keep you informed! Once we have shipped your chocolate, you will receive an email with tracking information. Your order should arrive within 3-5 business days. *Transit times may be affected due to delays due to holidays or weather. What is your return policy? If your chocolate arrived melted or damaged, please send us a photo of the chocolate requesting a refund or replacement shipment. You can reply to your order confirmation email or through the Contact Form. I am interested in opening a wholesale account, what do I do? Visit our wholesale page to request an account. I am interested in corporate gifts, who should I contact? See our corporate order page for more information. Who can I contact if I have more questions? Feel free to contact us via our contact form; we will be happy to answer any further questions!

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage

Page not found. (Error 404) Double check the website address and retype it in the address bar—or return to homepage. Back to Homepage