Privacy Policies

Last updated: August 7, 2026

At franceschichocolate.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us, including information related to our SMS text messaging program.

Information We Collect

When you visit our website, we collect certain information about your device, such as your IP address, browser type, and operating system. We also collect information about your activity on our website, such as the pages you visit and the links you click.

If you provide us with your personal information, such as your name, email address, or phone number, we will use that information to provide you with the services you have requested. We may also use your personal information to send you promotional or marketing materials, but only with your consent.

How We Use Your Information

We use your information to provide, maintain, and improve our website and services. We also use your information to personalize your experience and to communicate with you about our products and services.

How We Share Your Information

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, email delivery, and payment processing.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All of the sharing categories described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information may be shared only with subcontractors providing services that directly support our messaging platform, such as customer service providers and message delivery vendors, solely for the purpose of delivering the messages you requested.

SMS Text Messaging Program

Program Description

By opting in to the Franceschi Chocolate SMS program, you agree to receive text messages from Franceschi Chocolate at the mobile number you provided. Messages may include:

•⁠ ⁠Order confirmations, shipping notifications, and delivery updates
•⁠ ⁠Responses to customer service inquiries
•⁠ ⁠News about new harvests, single-origin releases, and product availability
•⁠ ⁠Promotional offers, discounts, and event invitations

How to Opt In

You may opt in to receive SMS messages from Franceschi Chocolate by:

•⁠ ⁠Checking the SMS consent box on any form on franceschichocolate.com that requests your mobile number;
•⁠ ⁠Texting a request to +1 (269) 466-1379; or
•⁠ ⁠Providing your mobile number and express consent to a Franceschi Chocolate representative.

Consent to receive marketing text messages is not a condition of any purchase.

Message Frequency

Message frequency varies. You may receive up to 8 messages per month.

Cost

Message and data rates may apply. Franceschi Chocolate does not charge you for these messages, but standard message and data rates from your mobile carrier will apply.

How to Opt Out

You may cancel your participation at any time by replying STOP to any message you receive from us. After you send STOP, we will send you one final message confirming that you have been unsubscribed. You will receive no further SMS messages from us unless you opt in again.

You may also opt out by emailing contactus@franceschichocolate.com with the subject line "SMS Opt Out" and the mobile number you wish to remove.

How to Get Help

Reply HELP to any message for assistance, or contact us at contactus@franceschichocolate.com.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile service provider and is outside our control.

Eligibility

You must be at least 18 years of age and the account holder of, or have the account holder's permission to use, the mobile number you provide.

How We Protect Your Information

We take reasonable measures to protect the information we collect from unauthorized access, use, or disclosure. However, we cannot guarantee the security of the information. We encourage you to take steps to protect your personal information, such as using strong passwords and avoiding using public Wi-Fi to access our website.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your activity on our website. Cookies are small files that are stored on your device when you visit a website. We use cookies to personalize your experience, to remember your preferences, and to track your activity on our website.

Your Choices

You have the right to access, correct, and delete your personal information. You may also opt out of receiving marketing communications from us at any time by following the instructions provided in our communications. To stop receiving text messages, reply STOP to any message from us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy, please contact us at contactus@franceschichocolate.com

Franceschi Chocolate
240 Crandon Blvd, Ste 204
Key Biscayne, FL 33149