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FAQ: Shipping and Transportation

  • If you are not satisfied with our products or services for any reason, please let us know, we love your feedback, and it helps us to improve. Whenever you have a good reason to request a refund or replacement, we will resolve it.

  • Not yet! We're working on it for 2023! Check back then...

  • Because we use distributors, it's hard to know exactly where all the retailers are! Our chocolate is shipped all over the world. If it's outside your area, ask them to contact us. If you write to us, we will do our best to find out for you.

  • Please contact us, and we can issue you an invoice and accept card payment from a link.

  • We usually process orders within 3-5 business days. Sometimes we receive a much higher volume of orders than we anticipate and orders can take up to a week to process. We appreciate your patience and do our best to keep you informed!
    Once we have shipped your chocolate, you will receive an email with tracking information. Your order should arrive within 3-5 business days.
    *Transit times may be affected due to delays due to holidays or weather.

  • If your chocolate arrived melted or damaged, please send us a photo of the chocolate requesting a refund or replacement shipment. You can reply to your order confirmation email or through the Contact Form.

  • Visit our wholesale page to request an account.

  • See our corporate order page for more information.

  • Feel free to contact us via our contact form; we will be happy to answer any further questions!

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